Recording, analysing and acting on feedback from clients, particularly incidents of client dissatisfaction, give us the opportunity to correct errors, improve client satisfaction, identify system weaknesses and take action to prevent future recurrence of problems.
We receive complaints and feedback expressing dissatisfaction with JMSR by various means. Record and act on all of them. They may be by telephone call, service evaluation feedback, website , letter, email firstname.lastname@example.org.
Once the complaints/ appeal is received, JMS register shall acknowledge the reception of complaints no longer than 24 hours of receiving date.
Investigation of the complaint has to be immediately commenced and the person who investigates the issue will be likely Quality/Technical manager shall be independent from the problematic case.
JMS Register will provide the appellant with progress reports and the result of the appeal immediately after the completing the investigation and should not be longer than 21 days from the complaint acknowledgement date.